Customer Complaints Policy Summary
Introduction:
This document set out our complaints policy. If you are a User of
of this site, this Complaints Policy forms part of your agreement with us.
Interpretation:
In this Complaints Policy, defined terms have the same meanings given to
them in the Terms of Use for all Users. In addition, the term "business days" means any
day which is not a Saturday, Sunday or public holiday in USA.
Who can use this Complaints Policy? Whether or not you are a User of this site,
you can use this Complaints Policy to alert us to any complaint which you have relating to
this site.
How to make a complaint
If you have a complaint about this site (including
any complaint about Content appearing on it or the conduct of a User),
please send your complaint to cs@aswebsupport.com including your name, address,
contact details, a description of your complaint and, if your complaint relates to Content,
the URL for the Content to which your complaint relates.
How we will deal with complaints of illegal or non-consensual Content:
Following receipt of
your complaint of illegal or non-consensual Content under section 5 above:
we will take such steps as we consider to be appropriate to investigate your
complaint within a timescale which is appropriate to the nature of your
complaint;
if we require further information or documents from you, we will contact you to
let you know;
we will in good faith investigate, resolve, and respond to your complaint within seven (7) business days;
if we are satisfied that the Content is unlawful or non-consensual, we will
immediately remove such Content, and we will notify you of our decision by
email or other electronic message;
if we are satisfied that the Content is not unlawful or non-consensual, we will
notify you of our decision by email or other electronic message.
How we will deal with complaints related to copyright infringement:
Complaints related to
copyright infringement must be submitted in accordance with our DMCA Policy, and we
will respond to copyright infringement complaints as set out in such policy.
How we will deal with other complaints: Following receipt of other complaints (including
complaints related to other breaches of our Acceptable Use Policy) under section 5
above:
we will take such steps as we consider to be appropriate to investigate your
complaint within a timescale which is appropriate to the nature of your
complaint;
if we require further information or documents from you, we will contact you to
let you know;
we will in good faith take such actions as we consider appropriate to deal with
the issue which your complaint has raised. If you have complained about
Content which appears on this site and we are satisfied that the Content
otherwise breaches our Acceptable Use Policy, we will act quickly to remove
such Content;
we are not obligated to inform you of the outcome of your complaint.
Unjustified or abusive complaints:
If you are a User of this site, you warrant (which
means you make a legally enforceable promise) that you will not make any complaint
under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If
we determine that you have breached this warranty, we may suspend or terminate your
User account.
Contact Information
If you have any questions about this ppolicy or our information-handling practices, please contact us at cs@aswebsupport.com.